Unlimited is not really unlimited

I was really excited about Melon Mobile because the app is user-friendly and the flexibility they offer is great. On paper, it looks like an excellent option. Unfortunately, my personal experience was very disappointing 😢 The biggest issue for me was the “unlimited” offering. In my experience, unlimited is not truly unlimited, or the terminology is not clearly explained upfront. That was extremely frustrating. Once I ported my number over, trying to move away became a stressful and drawn-out process. What should be simple felt like a nightmare. Honestly, I would rather pay double elsewhere for reliable, uninterrupted calls and clear, transparent terms. I hope they improve communication around their packages and make the exit process easier for customers.