Terrible network and even worse support

I’ve had constant network instability with Melon Mobile both of my eSIMs lost signal completely overnight with no explanation. When I contacted support, I was repeatedly left waiting, asked for basic info they should already have on their system, and had chats closed while the issue was still unresolved.

The agent claimed my eSIMs were “detached” (which makes no sense), offered no real explanation for why my service suddenly stopped working, and kept sending automated messages asking me to rate the service instead of actually helping.

I had to toggle airplane mode over and over just to temporarily get signal back something I’ve done about 20 times already. No root cause, no accountability, and extremely poor communication.

This is some of the worst mobile support I’ve experienced. I’ll be moving my lines to Vodacom.