Support Nightmare at Melon Mobile

Numerous issues experienced with porting esim numbers to new phones. Support staff respond to you intermittently, which means what could take 5mins to resolve take +1hr of your time to get to the end result.

Support staff also seem inadequate at understanding the various support flows and often seem to proceed with trial and error, again wasting customer time not to mention their own.

The frustration comes in where the issue is repeated, and they seem to not realise that customers have service benchmarks with other providers who are doing these tasks effortlessly.