Porting a nr for Bussiness reasons

I am extremely frustrated with the handling of my number port request and the unacceptable level of service I have experienced.

Two weeks ago, after considerable difficulty, I requested that my Cell C/Melon number be ported to Telkom. I received confirmation that the request had been approved and that my number had been released. However, subsequent port requests from the receiving provider were repeatedly rejected.

After struggling to get a response from your WhatsApp support agents, I have now been informed that my number was in fact never released, and that I must return to Telkom to initiate a completely new port request for your approval—again.

This level of miscommunication and inefficiency is unacceptable. Customers should not be subjected to conflicting information, repeated administrative processes, and a lack of clear support. It wastes valuable time and reflects very poorly on your service standards.

If this is the level of service being offered, it is deeply concerning. Experiences like this not only cost customers time and effort, but inevitably result in lost trust and lost business—something no company can afford.