Please stay away from Melon Mobile

Stay far away from Melon Mobile. This is from someone who has 6 lines with them. In the last alone I've had about 7 issues. Tried to do a sim swap to an Esim and they couldn't do it for a week due to a system upgrade. Then they said they can do it. Started the process and was out of service for more than 6 hours and still the Esim wasn't working. Had to revert to my old physical SIM just to be connected . The same week 2 of my numbers were suspended due to a technical issue. Had to sit 2 hours with their support to have it resolved. Support requested me to add another card for payment so that their system can update. After that was done, the app doesn't allow me to make any changes to my packages because I have multiple payment profiles. Yet this is what they asked me to do. Today one of my numbers are unable to receive sms's . That means I can't access my banking and business profiles because I cannot receive OTP's . Spent almost 3 hours with support and my problem is still not resolved. They now need to log a ticket with MTN. I can't seem to catch a break or even port out from these guys as I'm unable to receive the OTP confirmation to port. To make matters worse, in the last hour I'm unable to even login to the melon app to view my account . Everytime I sign in, it defaults to the sign in page again. I have never experienced such poor service or technical failures such as this.