PV
Paul V
1 reviews | Active since Sept 2016
09 Jul 2024, 13:32
Not recommended
I just recently switched over to Melon since their packages is a good price.
However, I had chosen my plan which is 5GB data and 50 min voice. After my 14 day trial I checked my data balance and it shows only 99MB. I contacted melon support and after an hour of slow responses I was told that my phone is out dated and not supported by the app.
Biggest load of *** I ever heard that my phone is too old to display my data balance correctly on an app lol.
So I tried it and right from the start not working for me, so off we go to find another service provider...
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Melon Mobile's replyOfficial
09 Jul 2024, 14:00We do value every review and take every customers feedback very seriously. We have been through your whole chat history and the agent in question responds to you within 1-3 minutes in each instance. We do see that you were advised your device potentially is the issue perhaps requiring a software update / clearing some space on the device. We performed a full check by logging in to your profile from another device and cannot replicate the issue experienced on your particular device.
We are terribly sorry we could not be of further assistance due to the issue being device specific.
Many Thanks
Team Melon
We are terribly sorry we could not be of further assistance due to the issue being device specific.
Many Thanks
Team Melon
Melon Mobile's reply09 Jul 2024, 14:00
Official
We do value every review and take every customers feedback very seriously. We have been through your whole chat history and the agent in question responds to you within 1-3 minutes in each instance. We do see that you were advised your device potentially is the issue perhaps requiring a software update / clearing some space on the device. We performed a full check by logging in to your profile from another device and cannot replicate the issue experienced on your particular device.
We are terribly sorry we could not be of further assistance due to the issue being device specific.
Many Thanks
Team Melon
We are terribly sorry we could not be of further assistance due to the issue being device specific.
Many Thanks
Team Melon