JM
Jennifer M
1 reviews | Active since Sept 2014
02 Jul 2024, 11:30
Not impressed
I was ****** on Saturday the 29th of June 2024 and i used my son's phone to communicate with Melon for them to block my number and phone. Gave them everything they wanted up to now I'm still waiting for my ITC number so i can give it to insurance. Yesterday they said the person responsible for ITC is on leave, that unacceptable. I'm not impressed with Melon Mobile really. What must one do to get the ITC number
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Replies (3)
Melon Mobile's replyOfficial
02 Jul 2024, 11:50Thank you for your feedback Jennifer. Melon mobile works on the MTN network, we rely on them to provide us with info relating to lost / ****** devices. As your request was processed on a Saturday, this info was sent but not processed with the department within MTN until Monday as they do not operate weekends. Once MTN has been provided with this info it can take 24 - 72 hours for them to retrieve the requested info relating to a ****** /lost device. The case is being handled by the correct team and they will contact you when the relevant information is available.
Melon Mobile's reply02 Jul 2024, 11:50
Official
Thank you for your feedback Jennifer. Melon mobile works on the MTN network, we rely on them to provide us with info relating to lost / ****** devices. As your request was processed on a Saturday, this info was sent but not processed with the department within MTN until Monday as they do not operate weekends. Once MTN has been provided with this info it can take 24 - 72 hours for them to retrieve the requested info relating to a ****** /lost device. The case is being handled by the correct team and they will contact you when the relevant information is available.
JM
Jennifer M's updateReviewer Update
02 Jul 2024, 11:54To get an ITC doesn't take 24-72 hours. You phone the call Centre and they give you the ITC on the spot. I even phoned MTN yesterday but unfortunately, they said they don't know Melon.
JM
Jennifer M's update02 Jul 2024, 11:54
Reviewer Update
To get an ITC doesn't take 24-72 hours. You phone the call Centre and they give you the ITC on the spot. I even phoned MTN yesterday but unfortunately, they said they don't know Melon.
Melon Mobile's replyOfficial
04 Jul 2024, 09:37Melon mobile deals with a specific department at MTN for ITC Requests, not the call centre route. This department is only available Monday - Friday.
Your ITC has been provided to you and the case is now closed. Apologies for any delay experienced by the weekend.
Your ITC has been provided to you and the case is now closed. Apologies for any delay experienced by the weekend.
Melon Mobile's reply04 Jul 2024, 09:37
Official
Melon mobile deals with a specific department at MTN for ITC Requests, not the call centre route. This department is only available Monday - Friday.
Your ITC has been provided to you and the case is now closed. Apologies for any delay experienced by the weekend.
Your ITC has been provided to you and the case is now closed. Apologies for any delay experienced by the weekend.