Mindless, brainless, stupid system which refuses EFT's and suspends accounts for 72 hours!

I see I am not the only person struggling to get Melon Mobile to drop their ridiculous Paygate payment system and allow one EFT's. They keep taking funds from my account before my salary is in my account - every second month they suspend my account, as the days keep changing. This month at the last minute, at night, in the cold and dark, I found myself without a phone to make calls and without data - my salary only came in this morning - once the funds were in, I went to their app and tried to pay - the paygate rejected my payment - why? NOT because I didn't have funds, but because their system rejects any payment within 72 hours of a failed payment. This means that every month one when they take money TOO EARLY, and you don't have funds, they penalize you by leaving you without telephony and data for 3 entire days!!!!

I have never heard of a company who rejects your payment when you want to pay them, but Melon Mobile does!

The operators manning the WA line have absolutely ZERO executive control and can't help at all - they are just there to bounce messages back and forth. This afternoon I asked to speak to a supervisor or a manager 3 times - it's now 7:50 PM and I am still waiting from 3 PM this afternoon.

REALLY a mind-less, brainless and stupid system that rejects payments and won't allow payees to use EFT's!