Melon Mobile or should it be Lemon Mobile

If you're thinking of moving to Melon Mobile:

Be ready to be treated like in idiot.

The monthly cost is a great selling point beating any competitor and really fantastic hence the 2 stars.

However when it comes to support, oh my word.... Not even Telkom has treated me like such an idiot.

It doesn't matter what you report, they will always ask you for screenshots of you device, sim settings, APN settings. After several occurrences of providing the settings I started refusing. They can't seem to grasp that the phone works great for x-amount of time and then I get messages like the "Cellular services unavailable" or when someone on the Vodacom network tries to call, then "The number doesn't exist on the network". After almost a month of Melon logging a call with MTN, there has been no feedback. Which I've learned is something, they will log calls but nothing ever happens, not even a follow up or feedback to you as client.

On my last interaction with them I was told to use WIFI calling (so use my fibre connection that I'm paying for to enable use of the service because the towers are congested). Again, not my problem but now I have to turn of WIFI calling to use the service. Never had this on Vodacom to be frank.

I can go on and on but take this from me. When the service works it works but when it doesn't... Lemon mobile is what you're gonna get because it's the same script for every issue, you'll never get feedback and nothing will be resolved.