Melon Mobile not honest and upfront about USSD shortcomings

USSD CODES DO NOT WORK

As sent to Melon Mobile: Good morning We recently switched to Melon

Now we cannot send USSD codes This is a requirement for us and a matter of urgency. Telephone numbers: 0826****** and 0718******

Melon Response: Good morning, Amber here to assist. 🍉 Melon does not currently support USSD codes unless for banking and SARS. May i ask what USSD codes you need and i enquire further for you.

I Rep****: This is outrageous ... is it posted as such on your website?

We switched in good faith the Melon would be a good option, however not. We will have to switch back to a full service supplier USSD code attempted today *134*72627#

Melon Response: As mentioned at this stage Melon Mobile only support USSD for Banking and SARS which. We are in the process of implementing USSD to support further options and this should be ready in the next few weeks as we have noted many requested for more USSD Support.

Here are a few pointers!!!

1) SAY SO ON YOUR WEBSITE/APP - make it CLEAR that USSD does not work 2) Telling me to wait a few weeks - what is that? Customer service at its worst 3) You are *********** customers with "glamourous advertising and pricing", but fail to deliver a full service 4) We can accept it if you clearly stated up front, "USSD does not work for all code", then a customer has a choice 5) We signed up in good faith - Melon stuffed it up by not being upfront with a major flaw issue, therefore being dishonest and devious to get more customers!

Your statement: We are in the process of implementing USSD to support further options and this should be ready in the next few weeks as we have noted many requested for more USSD Support. - you should have posted this on the app - you should not have launched without USSD being fully functional