ML
Mark L
1 reviews | Active since Sept 2019
28 Nov 2023, 07:40
Melon Mobile False Advertising that data Doesnt Expire
I got melon mobile because they advertised data does not expire. I then bought data and not promotional data and now it is expiring. They still just say i bought promotional data. I paid R60 for one Gig.
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Replies (3)
Melon Mobile's replyOfficial
28 Nov 2023, 07:54Hi Mark, sorry to see that you are not happy! We are looking into why your data expired, as the 1GB at R60 is definitely not meant to. We will be in touch shortly to ensure that this is corrected.
Our apologies once again.
Warm regards,
The Melon Mobile Team
Our apologies once again.
Warm regards,
The Melon Mobile Team
Best regards,
Melon Mobile's reply28 Nov 2023, 07:54
Official
Hi Mark, sorry to see that you are not happy! We are looking into why your data expired, as the 1GB at R60 is definitely not meant to. We will be in touch shortly to ensure that this is corrected.
Our apologies once again.
Warm regards,
The Melon Mobile Team
Our apologies once again.
Warm regards,
The Melon Mobile Team
Best regards,
ML
Mark L's updateReviewer Update
28 Nov 2023, 07:59"Any Data that's on a "Build Your Own Plan" is non expiry data as this is a month to month recurring plan. 🍉👌
Any of our Summer promo plans/Top Up is a promotion running until April 2024 and is expiry data. 🍈✌
I see you are on a Pay As You Go and purchased the Summer 1GB Top Up promotion. 🍈"
reply from your Service department. This should be explained
Any of our Summer promo plans/Top Up is a promotion running until April 2024 and is expiry data. 🍈✌
I see you are on a Pay As You Go and purchased the Summer 1GB Top Up promotion. 🍈"
reply from your Service department. This should be explained
ML
Mark L's update28 Nov 2023, 07:59
Reviewer Update
"Any Data that's on a "Build Your Own Plan" is non expiry data as this is a month to month recurring plan. 🍉👌
Any of our Summer promo plans/Top Up is a promotion running until April 2024 and is expiry data. 🍈✌
I see you are on a Pay As You Go and purchased the Summer 1GB Top Up promotion. 🍈"
reply from your Service department. This should be explained
Any of our Summer promo plans/Top Up is a promotion running until April 2024 and is expiry data. 🍈✌
I see you are on a Pay As You Go and purchased the Summer 1GB Top Up promotion. 🍈"
reply from your Service department. This should be explained
Melon Mobile's replyOfficial
28 Nov 2023, 19:10We will do better with our explanation on this. We are sorry that you had a less than excellent experience, but we have sent you a little Melon gift & are taking your commentary on board. Thank you!
Best regards,
Melon Mobile's reply28 Nov 2023, 19:10
Official
We will do better with our explanation on this. We are sorry that you had a less than excellent experience, but we have sent you a little Melon gift & are taking your commentary on board. Thank you!
Best regards,