RK
Ronnie K
1 reviews | Active since Nov 2022
13 Aug 2024, 10:42
Melon Mobile Bad Service
Good day,
Our company moved from FNB Connect to Melon two weeks ago. In these two weeks we were down two days in a row. They refuse to give me their CEO's number and just say they are looking into the problem.
They don't know what the problem is and don't keep us updated. I would like to warn people if you are presently getting good service with your existing service provider carefully consider before moving to Melon Mobile.
Helpful (0)
Replies (4)0
Replies (4)
Melon Mobile's replyOfficial
13 Aug 2024, 10:49Good day, we are aware of the issue you reported to us yesterday pertaining to outbound calls, specifically when you are at your office. The issue does not occur outside of your work area. You have confirmed there is no issue in any other areas. Because the issue is limited to one specific area we need MTN to investigate tower issues / interference in the specific area. The issue has been logged with MTN when you provided us this feedback this morning. We will keep you updated on all correspondence.
Best regards,
Melon Mobile's reply13 Aug 2024, 10:49
Official
Good day, we are aware of the issue you reported to us yesterday pertaining to outbound calls, specifically when you are at your office. The issue does not occur outside of your work area. You have confirmed there is no issue in any other areas. Because the issue is limited to one specific area we need MTN to investigate tower issues / interference in the specific area. The issue has been logged with MTN when you provided us this feedback this morning. We will keep you updated on all correspondence.
Best regards,
RK
Ronnie K's updateReviewer Update
13 Aug 2024, 11:05I did not at any stage confirm that there is no issue in any other areas. Secondly, why refuse to give me your CEO's number ? It is affecting our whole business. Secondly, how can it work for two weeks and yesterday morning and this morning then suddenly it goes off.
RK
Ronnie K's update13 Aug 2024, 11:05
Reviewer Update
I did not at any stage confirm that there is no issue in any other areas. Secondly, why refuse to give me your CEO's number ? It is affecting our whole business. Secondly, how can it work for two weeks and yesterday morning and this morning then suddenly it goes off.
Melon Mobile's replyOfficial
13 Aug 2024, 11:11Thank you for your message. As mentioned on the call with you when management reached out, there are potentially tower issues in your area of work. Towers can go down or experience issues which is why there was no issue and now an issue has arisen. When you returned to work this morning and this issue returned you contacted us and advised the issue was back. This has immediately been escalated to MTN to look at the issue at hand.
Please allow us the opportunity to get the issue at hand investigated.
Team Melon
Please allow us the opportunity to get the issue at hand investigated.
Team Melon
Best regards,
Melon Mobile's reply13 Aug 2024, 11:11
Official
Thank you for your message. As mentioned on the call with you when management reached out, there are potentially tower issues in your area of work. Towers can go down or experience issues which is why there was no issue and now an issue has arisen. When you returned to work this morning and this issue returned you contacted us and advised the issue was back. This has immediately been escalated to MTN to look at the issue at hand.
Please allow us the opportunity to get the issue at hand investigated.
Team Melon
Please allow us the opportunity to get the issue at hand investigated.
Team Melon
Best regards,
RK
Ronnie K's updateReviewer Update
13 Aug 2024, 11:19In the meantime it is costing us money.
RK
Ronnie K's update13 Aug 2024, 11:19
Reviewer Update
In the meantime it is costing us money.