SA
Sabir A
1 reviews | Active since Oct 2023
10 Sept 2024, 14:20
Melon misleading
Absolutely a **** with the unlimited call package. From my understanding melon runs off mtn network and it's ceo is ex mtn. I subscribed for their unlimited calls and 5gb data package. Only for them to disconnect me saying I exceeded their fair usage policy. I forwarded them a notification from ASA regarding previous matter with mtn which ASA clearly points out fair usage policy cannot ne app**** when the term unlimited is advertised. So clearly it's false advertising and a ****.
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Melon Mobile's replyOfficial
10 Sept 2024, 14:31Thank you for your feedback, our Unlimited offering is unlimited and the Fair usage is not a hard cap, however we do monitor for usage outside of what is considered Normal consumer usage.
Please see our terms for clarity :
Where usage exceeds the Fair Use Policy terms as set out above, Melon reserves the right to examine the usage of the Services, in order to establish whether, on an analysis of the usage patterns of the unlimited Services, there is a reasonable basis to determine that the Services are not being used for the personal and private usage of a natural person, and are being used primarily for business and/or commercial purposes.
Where, in the reasonable determination of Melon as set out in paragraph 8 above, it is found that the consumer is not complying with these Terms and Conditions, and is reasonably determined not to be using the Services primarily for personal and private usage, Melon shall have the right to engage with the consumer directly in order to (a) migrate them onto an alternative package that accords with their usage requirements, and/or (b) to immediately disconnect, or (c) suspend the Services linked to a SIM of any ineligible customer or where the Services are suspected of being used for an excluded application or purpose or in breach of these Terms and Conditions and/or the express Fair Use Policy set out above.
If you need any further clarity at all, our support team will gladly assist you with a usage report / itemized call list for the period in question.
Team Melon
Please see our terms for clarity :
Where usage exceeds the Fair Use Policy terms as set out above, Melon reserves the right to examine the usage of the Services, in order to establish whether, on an analysis of the usage patterns of the unlimited Services, there is a reasonable basis to determine that the Services are not being used for the personal and private usage of a natural person, and are being used primarily for business and/or commercial purposes.
Where, in the reasonable determination of Melon as set out in paragraph 8 above, it is found that the consumer is not complying with these Terms and Conditions, and is reasonably determined not to be using the Services primarily for personal and private usage, Melon shall have the right to engage with the consumer directly in order to (a) migrate them onto an alternative package that accords with their usage requirements, and/or (b) to immediately disconnect, or (c) suspend the Services linked to a SIM of any ineligible customer or where the Services are suspected of being used for an excluded application or purpose or in breach of these Terms and Conditions and/or the express Fair Use Policy set out above.
If you need any further clarity at all, our support team will gladly assist you with a usage report / itemized call list for the period in question.
Team Melon
Best regards,
Melon Mobile's reply10 Sept 2024, 14:31
Official
Thank you for your feedback, our Unlimited offering is unlimited and the Fair usage is not a hard cap, however we do monitor for usage outside of what is considered Normal consumer usage.
Please see our terms for clarity :
Where usage exceeds the Fair Use Policy terms as set out above, Melon reserves the right to examine the usage of the Services, in order to establish whether, on an analysis of the usage patterns of the unlimited Services, there is a reasonable basis to determine that the Services are not being used for the personal and private usage of a natural person, and are being used primarily for business and/or commercial purposes.
Where, in the reasonable determination of Melon as set out in paragraph 8 above, it is found that the consumer is not complying with these Terms and Conditions, and is reasonably determined not to be using the Services primarily for personal and private usage, Melon shall have the right to engage with the consumer directly in order to (a) migrate them onto an alternative package that accords with their usage requirements, and/or (b) to immediately disconnect, or (c) suspend the Services linked to a SIM of any ineligible customer or where the Services are suspected of being used for an excluded application or purpose or in breach of these Terms and Conditions and/or the express Fair Use Policy set out above.
If you need any further clarity at all, our support team will gladly assist you with a usage report / itemized call list for the period in question.
Team Melon
Please see our terms for clarity :
Where usage exceeds the Fair Use Policy terms as set out above, Melon reserves the right to examine the usage of the Services, in order to establish whether, on an analysis of the usage patterns of the unlimited Services, there is a reasonable basis to determine that the Services are not being used for the personal and private usage of a natural person, and are being used primarily for business and/or commercial purposes.
Where, in the reasonable determination of Melon as set out in paragraph 8 above, it is found that the consumer is not complying with these Terms and Conditions, and is reasonably determined not to be using the Services primarily for personal and private usage, Melon shall have the right to engage with the consumer directly in order to (a) migrate them onto an alternative package that accords with their usage requirements, and/or (b) to immediately disconnect, or (c) suspend the Services linked to a SIM of any ineligible customer or where the Services are suspected of being used for an excluded application or purpose or in breach of these Terms and Conditions and/or the express Fair Use Policy set out above.
If you need any further clarity at all, our support team will gladly assist you with a usage report / itemized call list for the period in question.
Team Melon
Best regards,