NN
Nkosinathi N
1 reviews | Active since Feb 2014
28 Apr 2024, 06:36
Melon assumption to avoid keeping the promise
Melon is promising customers unlimited voice and Sms with 5gb data for R199. However, I asked them to top up my minutes, they say they can't load minutes because I'm using the minutes for business, which is false. It was before 3 or 4 days before the end of my paid term and I ran out of voice minutes and had to use another network for calls.
They must not promise what they can't provide and stop assuming that one is using minutes for business. I'm 1000km from home, so when I call them and finish the minutes to them it's business. I'm disappointed in them. I had just recommended they to some members but I had to stop others from joining because they might be ****med also
Helpful (0)
Replies (1)0
Replies (1)
Melon Mobile's replyOfficial
30 Apr 2024, 14:18Hi Nkosinathi,
Thank you for taking our call on the 28th of April. We really do appreciate it and for having the opportunity to clarify your above frustrations. As advised we had the Unlimited Promo which ran from November to April and has now come to and end of your last billing cycle in which our Uncapped Plans kicked in which do have a Fair Usage Policy in place. I do hope we have restored your faith in our brand and you continue your Melon journey with us.
Should you need anything further please do reach out to our support team who would be able to raise any concerns to Management.
Regards The Melon Team
Thank you for taking our call on the 28th of April. We really do appreciate it and for having the opportunity to clarify your above frustrations. As advised we had the Unlimited Promo which ran from November to April and has now come to and end of your last billing cycle in which our Uncapped Plans kicked in which do have a Fair Usage Policy in place. I do hope we have restored your faith in our brand and you continue your Melon journey with us.
Should you need anything further please do reach out to our support team who would be able to raise any concerns to Management.
Regards The Melon Team
Melon Mobile's reply30 Apr 2024, 14:18
Official
Hi Nkosinathi,
Thank you for taking our call on the 28th of April. We really do appreciate it and for having the opportunity to clarify your above frustrations. As advised we had the Unlimited Promo which ran from November to April and has now come to and end of your last billing cycle in which our Uncapped Plans kicked in which do have a Fair Usage Policy in place. I do hope we have restored your faith in our brand and you continue your Melon journey with us.
Should you need anything further please do reach out to our support team who would be able to raise any concerns to Management.
Regards The Melon Team
Thank you for taking our call on the 28th of April. We really do appreciate it and for having the opportunity to clarify your above frustrations. As advised we had the Unlimited Promo which ran from November to April and has now come to and end of your last billing cycle in which our Uncapped Plans kicked in which do have a Fair Usage Policy in place. I do hope we have restored your faith in our brand and you continue your Melon journey with us.
Should you need anything further please do reach out to our support team who would be able to raise any concerns to Management.
Regards The Melon Team