Lemon not Melon - nothing sweet about dealing with this obstructive attitude

We contracted Melon Services in May and obtained the following sim cards *** Activated 22 May *** Activated 1 June *** Activated 18 June We paid R1000 in advance before the sim cards were delivered Keeping credit balances was not in line with company operation but our transaction was approved. - Screenshot available

I require another 3 sim cards and paid another R1000 on 18 June Previously I received an invoice and had to wait for payment clearance .Now I have paid but no one is interested in finalizing the sale

Website clearly state only pay for the services you use- If a sim card is not active it should not be charged. Proportionate charges should be levied if only a portion of the month is used - or am I missing something.

Needless to say debit order was submitted on the 20th for all 3 sim cards delivered despite not everything being activated

Despite the payment and informing melon numerous times that another 3 sim cards are required it seems like a lost battle with every excuse made . I require resolution on 1. Charges levied for services that was not active / Proportionate charges 2. Finalization of the order for 3 extra sim cards

Hopefully this reach someone that can assist in resolving this obstructive behavior .

Ps - I need assistance in porting my last 3 contracts - I have written an email but would like confirmation