*****ing Money !

Such a bad experience with Melon Mobile. Only way of communicating is via their whatsapp line with absolutely no help is resolving my concerns. Been messaging these people with no solution to the concern only replies I receive is a simple message ‘ Hi there Ruvann. Kindly note we are still pending feedback on the ticket. We will close the ticket for now. However, we will provide an update on the atter as soon as received🙏‘

The effectiveness of this is unacceptable and they are *****ing my money as I paid my subscription for a full month and only had use of the service for a week and a bit. While waiting on these people to resolve an internal issue with their administration team, my subscription is running out with no use of this service. This is unfair treatment towards me as a paying consumer.