I was made to wait forever to be attended to after the app glitched, made two extra purchases, and then still did not give me the data

I was made to wait forever to be attended to after the app glitched, made two extra purchases, and then still did not give me the data. The whole process of resolving it took over an hour. In the end, I have my data, but 3 times more than I intended. R170 extra! 😡 this is also not the first time! Sort out your app and your payment portal!