I have been without connectivity since 18 November since signing up with Melon

I have been without connectivity since 18 November since signing up with Melon. Did an eSIM swap did not work got a new sim and did not work. All the consultants I spoke to did the same troubleshooting steps over and over. Today I dealt with Bronwyn. She looked deeper into my case and asked the right questions. We did different steps this time and finally got to the necessary solutions TODAY! Thank you Bronwyn. Melon mobile fire the rest of your one trick pony consultants - they will cost you clients!