I hadn’t used my Melon sim since the try before you buy last year

I hadn’t used my Melon sim since the try before you buy last year. I got a new iPhone and was in need of an eSIM. All I had to do was reach out to their support and the various agents assisted me with cancelling the contract, adding payment method, completing the whole RICA process again and then setting up the eSIM. During this process I also went about updating my email address linked to my profile. Agents were knowledgable and friendly offering top notch customer service.