Highly Disguised by Melon Mobile and their Ability to not solve my problem its been 48 Hours?

Terrible After service, with their payment system. Its been more than 48 Hours and still have not resolved my Mobile Phone Issue. The payment did not go off, as per their payment system. I was sent a link for PayFast, I made the payment on Tuesday evening we are now on Thursday afternoon. My issue is not resolved as all.

They said it would be sorted but its not. It shows me their backend payment system is not working correctly. I am highly Disapointed.

If I knew this was going to be an issue I would have bothered to waste my time and money.

What Happens if this is my only line of communications What happens if I have a family emergency and I can't call out? What happens if I am stuck on the side of the road, and I need to call the insurance company what do I do then (Oh Sorry it was a technical glitch)? What happens if I need to sms some one and I am not able too?