Frustrating Experience with Support and eSIM Activation

I am an active customer of Melon and have generally had good experiences in the past, but my recent interaction with customer support has been quite disappointing.

I contacted support via WhatsApp at 13:26 to request an eSIM for my backup device after my phone was ******. At 15:11, I was finally informed that I could activate the eSIM via the Melon app. Unfortunately, the option to do so was not visible on my app, and I was advised to wait for a few minutes to allow the system to refresh.

The delays in responses were frustrating—there was a gap of about 10 minutes between each message, and after 2.5 hours of back and forth, I was still unable to activate my eSIM by 16:00. In contrast, my previous experiences with Melon’s support team have been much faster, with eSIM activation typically taking no more than 15 minutes, with responsive and efficient assistance.

Today’s experience was far from the service I’ve come to expect, and I’m still waiting for a resolution. I hope Melon takes this feedback seriously and improves both response times and the overall quality of support moving forward.