Free Trial Offer Lacked Clear Terms and Plan Information

I was initially attracted to Melon Mobile because of the 3-month free subscription offer. However, my experience afterwards was disappointing due to the lack of clear communication and transparency regarding the promotion.

At no stage during the sign-up process was I clearly informed about:

which plan would apply during the free 3-month period, the terms and conditions attached to the offer, or which subscription plan I would automatically be moved to once the promotional period ended.

When I later raised concerns about the allocated plan — particularly because I had not been consulted or given clear options beforehand — I was simply referred to the terms and conditions on the website. The problem is that I was never directed to the website in the first place, as all communication and onboarding focused solely on the mobile app.

Most reputable companies make a deliberate effort to ensure customers are clearly informed of terms, conditions, billing implications, and subscription changes before they accept or activate a product or service. Transparency builds trust, and unfortunately, that was missing in this experience.

I believe Melon Mobile should improve its customer communication process by making all important terms and subscription details clearly visible and explained upfront during onboarding.