Faulty systems makes switching a headache.

I tried switching over but with no success. It is a new startup and I think they should start getting their house in order and make sure their systems are functioning well before embarking on a marketing campaign.

I ordered my new sim and the service was excellent (due to the couriers). Activated the sim and all went well. When I tried to buy a package, my card got blocked on their system for 72 hours.

I tried logging into the portal to try do the payment there. This was the message and still is.

Portal Out of Service

Our portal is not quite ripe. It needs a little more sunshine to fully mature. In the meantime, please use our Melon App to access your account. Thanks for your patience.

The customer care told me to use another card as my other card got blocked. Not everyone have more than one card but luckily I do.

When trying another FNB card i copied and pasted the card number in the app and when doing the transaction, it took me to the page where it needs 3D authorization on my FNB app. After authorising the transaction on my FNB app, the system redirects me to a page where it says my card number was input incorrectly, although i copied and pasted it and although FNB asked to authorise the app and FNB said the authorization was successfull.

When I tried the second time this card is blocked for 72 hours as well. At this point I realise its just easier to stay with my current service provider than to move over.

I suggest they get their house in order before starting to loose customers at their startup point.