VM
Viwe M
1 reviews | Active since Nov 2018
06 May 2024, 01:21
False advertising regarding voice minutes
Everything else is fine except for the false advertising regarding the uncapped voice minutes. Not sure why they would call a product unlimited whereas it last for few days and runs out. This is one p[art i do not like about them. Please change this nonsense and stop misleading customers.
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Melon Mobile's replyOfficial
06 Jun 2024, 14:13Hi Viwe,
We did launch our Uncapped product and within the Telco industry has a Fair Usage Policy attached to the product. We found that it was a very generous Fair Usage for the Price of the monthly plan. We did however listen to the feedback from our customers and did reintroduce our Unlimited Plan options as the Uncapped plans were seen that we offered Home WIFI and we all about the Mobile experience.
We look forward to continuing on your Melon journey with you.
Regards the Melon Team
We did launch our Uncapped product and within the Telco industry has a Fair Usage Policy attached to the product. We found that it was a very generous Fair Usage for the Price of the monthly plan. We did however listen to the feedback from our customers and did reintroduce our Unlimited Plan options as the Uncapped plans were seen that we offered Home WIFI and we all about the Mobile experience.
We look forward to continuing on your Melon journey with you.
Regards the Melon Team
Melon Mobile's reply06 Jun 2024, 14:13
Official
Hi Viwe,
We did launch our Uncapped product and within the Telco industry has a Fair Usage Policy attached to the product. We found that it was a very generous Fair Usage for the Price of the monthly plan. We did however listen to the feedback from our customers and did reintroduce our Unlimited Plan options as the Uncapped plans were seen that we offered Home WIFI and we all about the Mobile experience.
We look forward to continuing on your Melon journey with you.
Regards the Melon Team
We did launch our Uncapped product and within the Telco industry has a Fair Usage Policy attached to the product. We found that it was a very generous Fair Usage for the Price of the monthly plan. We did however listen to the feedback from our customers and did reintroduce our Unlimited Plan options as the Uncapped plans were seen that we offered Home WIFI and we all about the Mobile experience.
We look forward to continuing on your Melon journey with you.
Regards the Melon Team