TP
Tebogo P
1 reviews | Active since Jun 2022
26 Jun 2024, 07:20
False advertising on unlimited calls
This thing of unlimited minutes it’s a nightmare. There is nowhere in writing, when you joining that says there is a fair usage. Please I need my refund or give us what you advertised. I can’t be told that there is a fair usage policy after I made payment. I don’t want no stories. I just want my refund or my minutes. This is a money making scheme as they told me to upgrade to a more expensive plan.
Helpful (0)
Replies (2)0
Replies (2)
Melon Mobile's replyOfficial
02 Jul 2024, 11:56Good day Tebogo
Our terms for the unlimited product are available on our website. https://www.melonmobile.co.za/unlimited-terms-and-conditions
The unlimited product is Unlimited and we continue to allocate minutes to the customers lines provided there is no abuse on the line or no business usage.
The reality is that we are seeing some ********** behaviour activities from the likes of call centres and people opening/ owning call shops, and we need to be able to detect this and prevent it so that our customers that are using Unlimited Packages for its intended purpose are not penalised. We are deliberate in our approach in everything we do and in order for us to get this right we need to be able to test, adapt and make continuous improvements.
Feedback from customers on our current product construct delivers exceptional value and we do not want to remove the product for everyone just because of the small percentage of people not using it for its intended purpose.
We trust this helps you understand the offering better.
Our terms for the unlimited product are available on our website. https://www.melonmobile.co.za/unlimited-terms-and-conditions
The unlimited product is Unlimited and we continue to allocate minutes to the customers lines provided there is no abuse on the line or no business usage.
The reality is that we are seeing some ********** behaviour activities from the likes of call centres and people opening/ owning call shops, and we need to be able to detect this and prevent it so that our customers that are using Unlimited Packages for its intended purpose are not penalised. We are deliberate in our approach in everything we do and in order for us to get this right we need to be able to test, adapt and make continuous improvements.
Feedback from customers on our current product construct delivers exceptional value and we do not want to remove the product for everyone just because of the small percentage of people not using it for its intended purpose.
We trust this helps you understand the offering better.
Melon Mobile's reply02 Jul 2024, 11:56
Official
Good day Tebogo
Our terms for the unlimited product are available on our website. https://www.melonmobile.co.za/unlimited-terms-and-conditions
The unlimited product is Unlimited and we continue to allocate minutes to the customers lines provided there is no abuse on the line or no business usage.
The reality is that we are seeing some ********** behaviour activities from the likes of call centres and people opening/ owning call shops, and we need to be able to detect this and prevent it so that our customers that are using Unlimited Packages for its intended purpose are not penalised. We are deliberate in our approach in everything we do and in order for us to get this right we need to be able to test, adapt and make continuous improvements.
Feedback from customers on our current product construct delivers exceptional value and we do not want to remove the product for everyone just because of the small percentage of people not using it for its intended purpose.
We trust this helps you understand the offering better.
Our terms for the unlimited product are available on our website. https://www.melonmobile.co.za/unlimited-terms-and-conditions
The unlimited product is Unlimited and we continue to allocate minutes to the customers lines provided there is no abuse on the line or no business usage.
The reality is that we are seeing some ********** behaviour activities from the likes of call centres and people opening/ owning call shops, and we need to be able to detect this and prevent it so that our customers that are using Unlimited Packages for its intended purpose are not penalised. We are deliberate in our approach in everything we do and in order for us to get this right we need to be able to test, adapt and make continuous improvements.
Feedback from customers on our current product construct delivers exceptional value and we do not want to remove the product for everyone just because of the small percentage of people not using it for its intended purpose.
We trust this helps you understand the offering better.
TP
Tebogo P's updateReviewer Update
09 Jul 2024, 10:36No this doesn’t help me at all. I want my refund. You guys are ****s. I’m definitely not using this for business. I need refund or my minutes to be reimbursed. Why you guys not even calling me, to talk to me directly and find out what’s happening. Your customer service sucks
TP
Tebogo P's update09 Jul 2024, 10:36
Reviewer Update
No this doesn’t help me at all. I want my refund. You guys are ****s. I’m definitely not using this for business. I need refund or my minutes to be reimbursed. Why you guys not even calling me, to talk to me directly and find out what’s happening. Your customer service sucks