DP
Donovan P
1 reviews | Active since Oct 2016
03 Apr 2024, 12:55
False advertising
Advertising uncapped bundles, but when doing further inquiries, getting told it is actually a top up when minutes expire. Please explain how UNCAPPED minutes get depleted
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Replies (2)0
Replies (2)
Melon Mobile's replyOfficial
03 Apr 2024, 13:39Thank you for your feedback Donovan.
Our Uncapped product comes with a Fair Usage Policy as specified in the terms of the product. The Fair usage policy is extremely generous. Please see details below.
https://melonmobile.co.za/uncapped-terms-and-conditions
We trust this gives you more clarity.
Do let us know if we can assist with anything further.
Team Melon
Our Uncapped product comes with a Fair Usage Policy as specified in the terms of the product. The Fair usage policy is extremely generous. Please see details below.
https://melonmobile.co.za/uncapped-terms-and-conditions
We trust this gives you more clarity.
Do let us know if we can assist with anything further.
Team Melon
Melon Mobile's reply03 Apr 2024, 13:39
Official
Thank you for your feedback Donovan.
Our Uncapped product comes with a Fair Usage Policy as specified in the terms of the product. The Fair usage policy is extremely generous. Please see details below.
https://melonmobile.co.za/uncapped-terms-and-conditions
We trust this gives you more clarity.
Do let us know if we can assist with anything further.
Team Melon
Our Uncapped product comes with a Fair Usage Policy as specified in the terms of the product. The Fair usage policy is extremely generous. Please see details below.
https://melonmobile.co.za/uncapped-terms-and-conditions
We trust this gives you more clarity.
Do let us know if we can assist with anything further.
Team Melon
DP
Donovan P's updateReviewer Update
03 Apr 2024, 14:46It's not uncapped if there is a FUP. PUT IT ON THE MAIN PRODUCT PAGE, as to not create any confusion. For all intensive purposes, it is a 750minute bundle (the R199), just advertise it as so, why hide it behind several clicks on the page? Uncapped means NO LIMIT ON THE AMOUNT OF MINUTES USED....
DP
Donovan P's update03 Apr 2024, 14:46
Reviewer Update
It's not uncapped if there is a FUP. PUT IT ON THE MAIN PRODUCT PAGE, as to not create any confusion. For all intensive purposes, it is a 750minute bundle (the R199), just advertise it as so, why hide it behind several clicks on the page? Uncapped means NO LIMIT ON THE AMOUNT OF MINUTES USED....