Extremely Poor Service & Loss of My Data Due to Their Error

I previously had major issues with my eSIM not working. I contacted multiple agents, none of whom could resolve the problem. Eventually, I was told my eSIM had been deactivated, which explained why I couldn’t use my data.

Fast forward three months later, I log into the app only to find out that my SIM is still active. I contacted support again, and this time I’m told my SIM is actually active. Naturally, I asked about the data I had paid for but could never use because their system had a technical issue.

Instead of taking accountability, the agent (Quelynn) tells me it was a “communication issue” between myself and them. How is that possible when I couldn’t use the SIM or the data due to their technical failure?

If they cannot reimburse me for the data I lost because of their lack of service, I can only wonder how many other customers have had the same experience losing data they paid for while the company profits from it.

This is unacceptable, misleading, and shows a complete disregard for customer service and transparency.