EXTREMELY BAD AND POOR CUSTOMER TECH SUPPORT & NETWORK

For the past three and half weeks have I reported to Lemon Mobile that calls gets cut between voice bundles not switching over seamlessly even though there's more than enough on the app. To date there have been calls, WhatsApp messages, and follow-ups yet Melon Mobile does not have the technical ability or the know-how how to resolve these issues. It has come to a point as per WhatsApp proof that Melon Mobile still can't resolve the matter with excuses trying to make me out as the wrong party in order to protect their brand equity! When posting the complaint on the Melon Mobile company's Facebook page they went as far as to block me on the Facebook page. And now since last night, the Melon Mobile app also suddenly stop working using the excuse that new upgrades were done. Even this morning Melon Mobile advised I must use only mobile data to try to access the app. If not working then uninstall and reinstall the app login in as normal. The process was followed and still, the app is not working. Then I must now submit video evidence also of the app setup and not working which is ridiculous to say the least. The worst part is Melon Mobile is trying so hard to say that they have done everything correctly in terms of follow-ups, customer care tech support, and resolving the problem. Yet while writing this post the Melon Mobile app is still not working and still to this minute 3 weeks later the voice bundle rol***** problem was not resolved. I started using Melon Mobile beginning May 2023 with great anticipation and eagerness. even posting on the Melon Mobile Facebook what an awesome experience..... today it is a different story..... Melon Mobile cares more about brand awareness and image selling and marketing a faulty virtual mobile network that is faulty creating a pipe dream what an awesome network it is yet all a pipe dream filled with problems. With this post warns future customers to think twice before joining or porting to this network.... You will only experience poor putrid customer tech support and a faulty mobile network! Just read the other hellopeter.com complaints. STAY FAR AWAY!