KC
Karen C
1 reviews | Active since Jun 2023
20 Jun 2023, 20:04
Don't fall for the lies
Free 1 GB data try before you buy. That's all good and well, however you select your package and I have been topping up almost weekly with airtime and data only to be blocked today because I never renewed my package. This was not conveyed anywhere on the packaging and ads. I thought by topping up we were extending our package. Now we are without a number until we are able to do a SIM swop back to our old provider.
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Melon Mobile's replyOfficial
23 Jun 2023, 09:36Hello Karen,
We are sorry that you felt the move from Try Before You Buy to a paid subscription process was not clearly communicated to you. Our support team has been in touch and we are happy to note that your account is sorted, and you are able to access all of your data without having to incur any unnecessary expense. Please do let us know if there is anything further we can do for you! Have a lovely day!
Warm regards,
The Melon Team
We are sorry that you felt the move from Try Before You Buy to a paid subscription process was not clearly communicated to you. Our support team has been in touch and we are happy to note that your account is sorted, and you are able to access all of your data without having to incur any unnecessary expense. Please do let us know if there is anything further we can do for you! Have a lovely day!
Warm regards,
The Melon Team
Melon Mobile's reply23 Jun 2023, 09:36
Official
Hello Karen,
We are sorry that you felt the move from Try Before You Buy to a paid subscription process was not clearly communicated to you. Our support team has been in touch and we are happy to note that your account is sorted, and you are able to access all of your data without having to incur any unnecessary expense. Please do let us know if there is anything further we can do for you! Have a lovely day!
Warm regards,
The Melon Team
We are sorry that you felt the move from Try Before You Buy to a paid subscription process was not clearly communicated to you. Our support team has been in touch and we are happy to note that your account is sorted, and you are able to access all of your data without having to incur any unnecessary expense. Please do let us know if there is anything further we can do for you! Have a lovely day!
Warm regards,
The Melon Team