Doesn't work

I don't know if Melon Mobile is any good or not because I never managed to get you to actually sign me up properly.

1. Took over a week to sign up because system doesn't give enough time to enter card details and approve purchase via bank app. The result is continuous failed payments, and the system then makes you wait 72 hours before trying to sign up again. This happened more than 3 times.

2. Eventually signed up for two sims. First one plan suspended because payment failed.

3. I have made multiple attempts to resolve it with your support, which seems to just give me pre-written responses.

4. This morning I try again with your support, tells me to choose "restart plan" under Plan tab, BUT THE OPTION ISN'T THERE. Then I try to remove and re-add new payment method per your instruction, and when I do that the app says FAILED TO FETCH PAYMENT PROVIDER INFORMATION. Your app isn't working!

30 minutes later your support still hasn't answered me.

I could've forgiven the technical mishaps if your customer support actually helped me instead of copy/pasting pre-typed responses which do not address the problem.

I'll try a service provider that costs more but delivers service.

Don't ask me to contact [number] or [email] to take the conversation offline - you have my support request from today ***:29, if you want to fix it before I send you a letter of demand for refund.