Deeply Disappointed by Billing Experience and Lack of Support

Dear Melon Mobile Team, I’m writing as a very disappointed customer. I switched from MTN to Melon Mobile with high hopes, and I was genuinely impressed at first — so much so that I encouraged my entire family to join your network. We were all on Pay-As-You-Go and happy with the service. However, this week I attempted to upgrade to the R199 plan and encountered persistent billing issues. Despite multiple follow-ups on my part, I was repeatedly told the matter was with the Tech Department. Days have passed, and nothing has been resolved. Each time I expressed my frustration, I was met with vague reassurances that the issue was being attended to — yet I remained unable to communicate properly. This lack of urgency and accountability has left me deeply disappointed. I’ve now moved to Telkom, not because I wanted to, but because I felt I had no choice. It’s unfortunate, as I truly enjoyed your network and service until this experience. I hope you take this feedback seriously and improve your support systems for future customers.