Days Wasted - Cutting Losses

Contacted Melon Thursday morning, its now Sunday evening. Have had numerous support tickets logged, spent hours chatting intermittently to support staff, sent screenshots, scanned QR codes, reinstalled apps, provided information, did confirmations, changed settings, etc, etc - and I still do not have a line that works.

All I needed was to move an existing Melon eSim to a new iPhone. I did this successfully and quickly with other providers but, with Melon - I've wasted days and went through the frustration of dealing with a new support person each time I need to follow up. My line is still down since last Thursday.

Nail in the coffin was that I spent today chatting with support from around 1pm, with the final message around 8pm. The result - I now have a brand new number, LOL!!!

@Melon, please cancel all 3 lines - moving to a provider who understands customer service.