TL
Tshwetso L
1 reviews | Active since May 2021
22 Jul 2024, 09:46
********* company
Would not sign up for anything with this ISP. I tried signing up for their free trail, never succeeded. First I was told that the phone I tried installing the e-SIM was incompatible, cool accepted that and deleted the e-SIM on the phone and tried it on a compatible phone, only for me to be told that I need to pay R5.00 again. Wow? Now I am paying twice for the same thing.
Please do not respond this review with a "compatible phone" list I do not want to read it.
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Melon Mobile's replyOfficial
22 Jul 2024, 09:55Thank you for taking the time to bring this matter to our attention, we do have a list of supported devices that is populated to the customer when selecting "eSIM", it is the customers responsibility to check the list for compatibility. You would have been charged R5 for your initial esIM and yes as you deleted that, there would again be a R5 fee for a new eSIM to generate the replacement. We are sorry to hear that you feel the R5 fee is unreasonable.
Team Melon
Team Melon
Melon Mobile's reply22 Jul 2024, 09:55
Official
Thank you for taking the time to bring this matter to our attention, we do have a list of supported devices that is populated to the customer when selecting "eSIM", it is the customers responsibility to check the list for compatibility. You would have been charged R5 for your initial esIM and yes as you deleted that, there would again be a R5 fee for a new eSIM to generate the replacement. We are sorry to hear that you feel the R5 fee is unreasonable.
Team Melon
Team Melon