I would strongly advise customers to think twice before purchasing online from this company.

Good day Melody Shapewear SA,

I am writing to formally raise my concern regarding an online purchase I made from your company in February 2026, for which I have still not received the goods.

I have made numerous attempts to contact you via email, WhatsApp and telephone, but unfortunately, I have not received a satisfactory response or any meaningful update regarding my order. To date, I have neither received my goods nor been provided with a clear explanation as to the delay.

As a customer, I find this situation extremely disappointing and unacceptable. The lack of communication has left me with no option but to approach my bank, FNB, to dispute the transaction and request assistance with recovering the funds for goods that I have not received.

I have also provided FNB with the correspondence and evidence of my attempts to contact Melody Shapewear. Given the circumstances, I have requested that the matter be investigated and that the relevant transaction be reviewed.

I am giving Melody Shapewear one further opportunity to resolve this matter directly. Please provide me with a clear update on my order, confirmation of when the goods will be delivered, or confirmation of a full refund.

I would appreciate your urgent response, as this matter has now been outstanding for several months.

Should I continue to receive no response, I will proceed with the relevant formal complaint and dispute processes available to me.

I look forward to receiving your response and a resolution to this matter.

Kind regards,