Email Feedback From Melody & My Response Many Unhappy Customers With Their Service!!!!!! They still continue to advertise products & specials across multiple websites & platform

Good day Roxanne,

Thank you for following up regarding order #11133.

We completely understand that you would like a clearer indication of when your order will be ready, particularly after reading comments regarding the experiences of other customers.

Your order was placed as a pre-order, which means the item is not held as immediately available stock at the time of purchase. Pre-order stock moves through manufacturing, allocation and consolidated shipment stages before individual orders can be prepared for dispatch. Because these stages are dependent on production and batch movement, the timeframe can vary from one pre-order to another.

At approximately seven weeks, your order is still progressing within the pre-order process. We do not, however, want to provide you with a speculative dispatch date simply for the sake of giving an ETA and then potentially have to change that date later. At present, we therefore cannot provide a confirmed dispatch date for order #11133.

Regarding the reviews you mentioned, waiting periods experienced by individual customers are not necessarily indicative of the timeframe that will apply to your order. Different orders, products and production batches can move at different rates.

We do acknowledge your concern regarding communication. With pre-orders, there unfortunately isn't always a meaningful new update to provide from week to week while an order remains within the same production or allocation stage. This does not mean that the order has been forgotten or that no progress is taking place behind the scenes.

Your order remains active in our system and will continue through the pre-order process. As soon as we have a meaningful status change or dispatch information available for your order, we will communicate this to you directly.

We appreciate your continued patience while your pre-order is being completed.

Thanks Melody ® Clothing SA ***

- My response

While I understand your explanation regarding the pre-order process, I am unfortunately no longer prepared to continue waiting without a clear timeframe. This is now my third request for an update, and I have still not received a satisfactory indication of when my order will be fulfilled.

There are also numerous complaints and negative reviews online from customers regarding lengthy waiting periods and communication, which has understandably increased my concerns about this order.

I find the situation particularly unacceptable given that your company continues to advertise products and specials across multiple websites and platforms, yet you are unable to provide customers who have already paid with a reasonable service or a clear indication of when their orders will be fulfilled.

As the order has already been paid for and I have now waited approximately 2 months without a confirmed dispatch date, I am formally requesting a full refund of the amount paid for order #11133, urgently.

Please process the refund and provide written confirmation of the refund within 5 working days of this email.

If I do not receive confirmation of the refund and satisfactory feedback within this timeframe, I will have no alternative but to take the matter further through the appropriate channels and pursue the matter formally.

I believe I have been more than reasonable in allowing sufficient time for the order to be fulfilled, and I now require the matter to be resolved without further delay.

I look forward to your urgent response and confirmation of the refund.