Wrong sunglasses

I am a client for years now with Mellins but my last experience with them was not good. I switched from Menlyn Mellins to Woodlands Mellins. I ordered prescribed sunglasses and after seeing 3 quotes I decided I wanted the Mirrored effect on my glasses. When it came 2 weeks later it was the Hard coated glasses. I asked them and they said that is the quote that was send through by Susanne. I was unhappy and tried to sort this out as I requested mirrored and not hard coated. We paid R4000 for these glasses and I think that is reasonable enough to help me get the correct glasses. I have phoned numerous times to find out what is the progress after Susanne told me she will order mirrored glasses. Nobody follows up with me and I constantly have to phone. My last call was yesterday and the person that assisted me said they can't do mirrored on my lenses??? I asked why and he did not know, but promised he will phone back. Well once again, still waited for a call from them???

I am very disappointed with Mellins and this is now my last time with them. I'm moving to another optometrist from now on.

So this is how Mellins handles their customers. Very unhappy. Paid R4000 for sunglasses and did not get what I asked for!