Worst Service Ever - Still Waiting On My Lenses

The very first time I went to Mellins, I used the branch in Stellenbosch (Eikestad). When I received my lenses the lab inverted my lenses and it had to go back causing another delay. This should have been a sign to switch to a different business.

I've purchased new lenses on 18 February 2022. After 10 business days I've heard nothing and decided to call in. I was told there was a fire in the lab but I'll receive my lenses in 5 business days.

It's now 19 March and I called in a week ago again. This time it was that my medical aid (Discovery) paid in late and that my lenses will be completed on 14 March 2022.

I haven't received a call since. I'm going to call them on Tuesday. This is quite possibly the worst and most irritating customer experience I've ever had and I'm a very understanding person.

Take my advice, rather don't get your lenses renewed at Mellins. It's best to try SpecSavers or someone else.

I'm definitely never ever using Mellins ever again. This is the last time.