Worst service ever

<p>Last year I decided to change opticians and use Mellins. In January I did the test and the new spectacles were ordered. Upon arrival I found that the spec ordered is not what was delivered. That was subsequently fixed, but when it came back the script was incorrect. They tested again and found the same script which was again incorrect. I was then advised to see an opthalmologist who provided the script for the spectacles. So money was charged for bad service. Eventually got the new spectacles in July. There was a co-payment, which was requested from the medical aid which was paid in September. I settled the account in October. In the meantime Mellins handed the account over for collection and they have been harrassing me for payment for almost a year now. What more do I have to pay? Can someone from Mellins please sort this out??</p>