Very Poor Customer Experience - Mellins i.Style

I recently had a highly frustrating experience with Mellins i.Style that has left me deeply dissatisfied. I initially contacted them via email to inquire about the availability of a specific frame I saw on their website. I provided the code for the frame and a picture, only to be asked repeatedly for my phone number, which seemed unnecessary for an email inquiry.

Despite providing all requested information, I received no response from the head office. I then reached out to four different branches directly, providing them with the same code and picture. To my dismay, each branch asked me for additional details about the brand and ultimately told me they didn't stock the frame I was looking for. This raises the question of why the frame was listed on the website if it isn't available.

My frustration grew as I called head office for assistance. The initial representative was disinterested and unhelpful, clearly reading from a script and eager to end the call. When I asked to speak to someone else, the next person who took over seemed to be trying to get me off the phone as quickly as possible. Despite my efforts to clarify the issue by asking them to view the product on their website, they claimed they couldn't display it. This lack of basic customer service is baffling.

It's a real shame because I genuinely liked the frames I was looking for. However, the poor customer service and inability to address my basic request has convinced me to take my business elsewhere. I will be sure to share my negative experience with others to ensure they avoid Mellins i.Style.