Unprofessionalism

This is the worst case of unprofessionalism I have ever experienced. I made an app for 3 Feb for an eye test at 13h30. I completed the forms and provided my medical aid card. I literally sat for half an hour before the receptionist sprang up and told me I will have to make another app for the next Saturday as I did not have my ID with me. All good and well then, I swallowed the disappointment of having been made to complete everything, she contacting the medical aid and telling me I could email the copy of ID and waiting for half an hour. Tuesday the 6th of February I called and made another app for Saturday the 10th. The call centre lady was extremely helpful. She phoned me Friday night the 9th to confirm my app the Saturday. Saturday morning she send me an sms to confirm. However 30 minutes before my appointment the woman at Baywest branch phones me and just tells me I must make an app for this coming Saturday the 17th. The more I tell her my app is in half an hour the more she insist her books are closed for the day. What utter unprofessionalism is this? Who didn't want to work after one? She? Or the person that would have to do the eye test? I will never recommend this business to anyone. Imagine if you are treated like this just to get an appointment how you will be treated the rest of the process. The receptionist at this branch is the most rude and unprofessional person I have ever met. Mellins your service sucks at Baywest.