Stay Away from Fourways Crossing Branch!

The most disgusting, *********** service I have ever experienced, from the Fourways Crossing branch . Appointments are made telephonically, and in person, SMS's received to confirm the appointment, but when one arrives there are no appointments made for one. Then told that the optometrist took in someone else, and you must wait 1 hour for her. This is after one has taken the time off work , driven to the appointment and arrive on time. My time is as precious as theirs. There was no communication that there was a problem with my appointment and that I should arrive later . On one occasion it was made for the incorrect date. You receive trial contact lenses that the Optometrist has not even looked at, she did not even know what brand you received, and then asks the patient, what make they were. You have to ask the receptionist what happens after you receive the trial lenses. They explain nothing, luckily I am a contact lens wearer, and knew that the Optometrist is required to make sure that they fit correctly. Patients are told nothing. Once they have been paid for the eye tests etc, they could not give a damn about the patient. I am surprised that they have not had complaints from the Medicine Control Council for negligence yet . There is no customer care at this branch, I eventually walked out of this practice and will never return.