Return for full refund. Hopeless service, sub par, over-priced product.

Item: Mellins i.Style
Rating: 1
Author: Andre A

If there were zero stars as a rating option that is what I would pick.

Dealing with Mellins over the past 8 months has been an absolute nightmare, service does not exist, communication does not happen, and staff are completely *********** and without any accountability.

Following half a dozen emails and calls to the Mall of Africa branch (with not a single reply) I wish to return my glasses for a full refund and take my business elsewhere. I have requested an address to which to return the glasses as I do not want to waste my time or breath on visiting the useless staff at Mellins.

Helpful (0)

Replies (2)

Mellins i.Style's replyOfficial

16 Sept 2019, 14:14

Good day Andre, We apologise for the experience you had at Mellins i.Style. We will be in touch with you to resolve this issue.
Thank you, Mellins i.Style

Mellins i.Style's reply16 Sept 2019, 14:14

Official

Good day Andre, We apologise for the experience you had at Mellins i.Style. We will be in touch with you to resolve this issue.
Thank you, Mellins i.Style

Andre A's updateReviewer Update

16 Sept 2019, 16:50

Following my post this morning I have had two calls and an email from senior staff at Mellins. It is clear that the problem lies with the particular branch, and I have been informed and am confident that it is being dealt with.

I look forward to taking them up on their offer to resolve my complaint(s) and hope to have a satisfactory outcome.

Andre A's update16 Sept 2019, 16:50

Reviewer Update