Poor service, ****mers

I went to mellins in Bloemfontein mimosa for my specs. Did my eye test, choose the frame and was quoted. I explained to the lady who was assisting me that the optical benefit will only be available on or after the 21 February therefore she should not claim I will come on or after that date for the claim to be submitted. The lady submitted the claim of which they misquoted me. Instead of giving me the 1.6 clear view blue guard they did 1.5 and submitted the claim in the 9th. Now the claim has been submitted for 1.5 clear view she went again and submit another claim for 1.6 clear view blue guard without first cancelling the first claim which was wrong and still submitted the claim without waiting for the date I explained that I will come again so that we submit the claim under optical benefit on medical aid. Both claims submitted took the money under my saving which I use for over the counter medication and prescriptions from the Doctors. She discussed me invoice with me and never explained the warranty and guarantee of the specs and the cancellation process and their terms and condition. The first claim submitted was R5500 and the second one was R6999 which till today they have never been reversed. After realising what happened I wrote an email to melons and no one from their head office responded and the lady who assisted me never got back to me to explain what’s going on I was the one calling for follow up and there is two times where I called and I was told she is not available she will call when she is in the office but never did. I send the second email again still no reply. I ave the store 2 option to either cancel everything and keep their specs or cancel everything and I will come so that we submit the claim under optical benefit and then once they are paid from the benefit I will take the specs. Only on Tuesday and yesterday the lady said unfortunately both claims cannot be reversed and I cannot cancel the specs as they have been ordered and delivered to the store waiting for me to collect. I told the lady I no longer want the specs the cancellation procedure was never discussed or explained to me therefore they should reverse the claims I will go to the other optometrist. She kept on telling unfortunately they can’t even if I called their head office nothing will happen. From the two email I send I made them aware that I will come to hello Peter and seek help and go to ombudsman if I have to for those claims to be reversed. Mellins in Mimosa Bloemfontein I NO LONGER WANT YOUR SERVICE THERE FORE I REQUEST THE CLAIMS YOU SUBMITTED ON MY MEDICAL AID TO BE REVERSED. The mistake was made by your employee not me she did what she thought was best because she was after the sale and wanted to meet her sales target on my expense.