Poor service

Places an order at Mellins Nonesi Mall on the 21 January and was told that we would receive an sms for collection. We received no communication until I followed up two weeks later and was nonchalantly advised that there was a delay from the lab and they will revert to us. After two more follow up calls no communication was received from Mellins including a call to the Mellins complaints department who promised to escalate the matter to the regional manager and have them call me back.

This is damning service considering their rates. One would expect to receive the level of service we pay for.