Poor customer service

If i had it my way i would not be giving them a single star at all. On the 3rd of June 2020 i received multiple emails from a legal firm because my account was handed over by mellins.

First of all i had no idea that my account was not up to date as debit order was arranged and in place. I used to receive monthly messages before and after my account was paid. Never not even once did i receive any message that there was a technical issue from YOUR end therefore my last payment did not go through. I never recieved any communication from your side regarding this matter, the first time i heard of it was from a law firm! How professional is that? Is that how you treat your customers?

Since i received a call from this law firm I'm still awaiting feedback from them regarding this matter i also informed the person who called me that i was very unhappy with the way you handled this matter. She said she will call me back to settle this issue but up until this day i never received any phone call from the law firm nor any communication from mellins or will i just find out that i have been blacklisted by your company without any warning also?

I regret going to mellins for my eyewear. I have never had a nice encounter with you from the start, i will also never refer anyone to you in future.