DM
Dimakatso M

1 reviews | Active since Sept 2015

28 Oct 2022, 10:59

Menllis i style menlyn

My Mom was receiving messages from Mellins stating that she owe eye glasses that she took. I called mellins to enquire about it cause i paid off the glasses in march so im done paying for them. then the lady said there is someone who took glasses and i asked them was it me and she said no its not me then i asked her who then she said its a man . I told her to call the person and not me . she even has the person number but they still call me. I'm very irritated my mellins calling and saying i must pay for the glasses I didn't take. even today they called me again then after the person hung-up on me while I was explaining the situation to her .the head office call centre i really don't appreciate the way u treat me . I don't owe anything .

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Replies (2)
DM
Dimakatso M's update28 Oct 2022, 12:22
Reviewer Update
mellins is the worst i style every because they give people things without authorizing it with the main account holder. The first time they did i paid for the debt I don't know of now they are doing it for the second time . now i must pay again stead of them calling the pe4rson who took the eye glasses . Mellins Menlyn staff are very *********** and don't know how to treat their clients. I will never ever go there to buy eye glasses and I will never pay for those glasses because I didn't take them .The person took the glasses private now they put the person under my name without authorizing with me just because they want to make sales . im very angry and disappointed with them.
Mellins i.Style
Mellins i.Style's reply28 Oct 2022, 14:26
Official
We are sorry to hear about this, Dimakatso. It sounds like the telephone number on the system is faulty. We will investigate with the appropriate call centre. Thank you