Mellins i.Style - Extremely Disappointed with Service and Pricing Transparency

Dear Mellins Head Office, Germany

I had high expectations when I decided to switch to Mellins after hearing numerous positive reviews about your pricing and service. However, my experience has been anything but satisfactory.

Despite having medical aid, I was unable to benefit from your Black Friday specials. Moreover, when I provided my own frame, I was quoted an astronomical amount of R13,000. When I questioned the excessively high quote, I was informed that this was your "entry-level" pricing. This explanation gave me the clear impression that there were no other options available, leaving me feeling trapped and deceived.

Adding to my frustration, my wife was able to get a brand-new pair of glasses for only R7,000, a stark contrast to what I was quoted. At no point was I informed that I had the right to request a second quote. The staff presented the initial quote as though it were my only option, which I find completely unacceptable.

When I returned the next day to seek clarity and resolve the issue, I was told that the quote could not be reversed as it had already been sent to Germany. This lack of transparency and flexibility in your process is deeply concerning and reflects poorly on your company.

I am extremely upset about this entire experience and feel misled and undervalued as a customer. I strongly urge Mellins to address this matter and take immediate steps to improve transparency in your pricing and quotation process. Customers should never feel coerced into accepting a quote without being made fully aware of all their options.

I will also be sharing my experience to caution others who might consider using your services.

Sincerely, Tiaan Bredenkamp