Mellins I Style- worst customer service EVER

<p>I had an eye exam at Mellins I Style Cresta. I explained to the optometrist that my GPC (allergy) had flared up using the last brand of contact lenses I was prescribed. As J&J Acuvue has recently become available in South Africa again we decided to go back to using this brand. I was told my lenses would be there in three working days. Two weeks later I still had not received a phone call to tell me the trials had arrived at which stage I contacted mellins. I was told that the supplier did not have any in stock but delivery was expected in a weeks time. I called back about a week and half later and yet again they still had not received my trial lenses. Then I was told my lenses were going to take an additional 8 weeks to arrive. This is after I had already waited for over a month. After explaining to them how unacceptable it is that they keep changing their story and date of when I can expect the delivery, I was told my trials would be delivered on that Monday. Eventually on the Wednesday I received an sms to inform me I could pick up my trials, which I did on Thursday. Upon getting home I unwrapped the box that the contacts had been packed in, only to discover that they had ordered me the incorrect brand of lenses. The very same brand I had specifically asked not to get because of my allergy i had had to them. I am absolutely appauled by their poor customer service. I have been a contact lenses wearer for years and never have I ever had such a bad experience with what would have been a simple order.</p>