Gateway - Ray Ban... not the best experience

Almost feels wrong to address this review to Mellins, but ultimately they need to address the same with their suppliers etc.

Since this was practically my first pair of prescription sunglasses i opted to go to a more "formal" practice I.e. Mellins. Service great, staff friendly, process efficient but sadly they got my script wrong on the sunglasses. The normal glasses also Ray Ban seems fine.

I took the sunglasses back at the end of June, a courteous email received from them on the 1st that they've lodged a complaint with their supplier.

5 July - No feedback, i requested an updated

6 July - They've submitted everything

12 July - No feedback and requested an update, which they promptly rep**** "we have sent them all the documents and would follow up with the Rep and supplier"

15 July - Finally feedback without prompting. Supplier indicating that they were waiting for feedback regarding a remake and that they might have to retake the measurements. They'll advise immediately"

15 July - I Offered to come in for any measurements that they might require

19 July - Reply from Mellins. "They've submitted the extra information as requested by the supplier, they in return submitted it to Italy, another promise.. will have feedback by Monday.

20 July - Decided to visit them to make sure that they have everything they need. The staff still helpful mentioning that they have an issue with the supplier and busy discussing the same with Italy and would have an answer by the Monday.

26 July - Needless to say, no answer by the Monday, nor any day of the week for that matter. Strongly worded email got a reply. Very apologetic and that all optometrists have to deal with a single supplier in SA, should have new sunglasses within the next 7 - 10 working days. (2 - 3 weeks)

A Month or two might not seem "that bad" but when you invest in a quality product at a premium through a reputable company you have an expectation.