Frustrating Service at Mellins Menlyn

<p>I went to Mellins Menlyn Mall to get my sister's spectacles which had come out of their frame refitted during the last weekend of June 2017. The reason I went to Mellins was that it was closest to where I was at the time, and the consultants and optometrist were initially willing to assist. An assistant accidentally dropped the glasses and one of the lenses cracked. The optometrist returned to advise me that even though the fitting was at the owner's risk, they would replace it and only charge me a small fee. The optometrist also offered a free consultation for my sister, but I informed her that she was visiting just for the weekend and is not based in the country. She advised that the process would take two weeks at most, took down my details and advised that they would contact me once done.</p> <p> </p> <p>I went back two weeks later to find out if the spectacles had been repaired yet. The consultant I spoke to advised that there was a mix up and the optometrist was still waiting for my sister to come in for a consultation. I again explained why she couldn't and was advised that they would be ready in another 2 weeks, making it a month of waiting. </p> <p> </p> <p>I called the branch after the two weeks, and was advised by the consultant that nothing had been done yet. She did not explain why nothing had been done, did not offer any apology or explanation, and advised me to contact them again in two weeks. </p> <p> </p> <p>I called again on the 27th of July and the consultant advised me that she would check and call me back. I called the branch again today, the 6th of August, and was advised again that a consultant would call me after investigating. </p> <p> </p> <p>The lack of answers, accountability, or even an apology is appalling. It is frustrating especially because I do not live close to Menlyn mall and so cannot go into the branch everyday to get them to act, especially as they close earlier during the week than the time I would be able to make it to the branch. I cannot even begin to explain the inconvenience experienced by my sister who is still waiting for her spectacles two months down the line, let alone the health effects this whole ordeal is causing her. </p> <p> </p> <p>Pathetic service to the greatest extent!</p>